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ORDERING INFORMATION

ORDERING AND PAYING FOR SERVICES:

INITIAL CONSULTATION:  Before we begin working together, we will discuss your needs in a free personal consultation (either on-site with local Digby NS clients, or via email or phone).  

WORKSITE:  I work out of my own office and virtually via email, phone and mail, although I can meet on-site with clients in the Digby area of NS.

INVOICING FOR SERVICES:  I will send you an invoice (usually via email) monthly - or you can prepay for a block of time.  Invoices are payable on receipt.  I accept cheques, money orders, and PayPal payments.  

Pre-Paid Blocks:  if you opt to pre-pay for a block of time, you will be sent an invoice at regular intervals showing how much work has been done and how much of the pre-paid block is left.

Note:  if payment is excessively late, I reserve the right to suspend all work until the outstanding payment has been remitted.

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ORDERING STOCK IMAGES:

Free stock images can be downloaded directly from the Stock Images page.  Double-click on any sample image to view the full-sized image; then right-click on the image and select the appropriate command to download it to your computer.

SATISFACTION GUARANTEE

I want satisfied clients!  If there is a problem, please contact me right away so we can work out a solution.  

RETURNS POLICY :  

FREE STOCK IMAGES:  there are no returns on my free stock images (how do you "return" a digital file, anyway?)  If you download something you don't like, just delete it - easy!

PAYMENT INFORMATION

For my services I accept cheques, money orders, and PayPal payments.  (Actually, I also accept cash, but frankly it's better business practice to pay by cheque or PayPal!).  

Image Collection CDs can be paid for by cheque or money order if mail ordered, or by credit card or PayPal account if ordered online.

All prices on this site are in Canadian dollars. All prices are subject to change without notice.  

US FUNDS:  American customers who pay by PayPal or credit card will have the exchange rate figured automatically by PayPal.  If paying by cheque or money order, US money is accepted at par.  

Paying by PayPal:

When you use PayPal to pay for a product or service, the charges will be identified on your credit card as "DUSTWOOD" or "DUSTWOOD MEDIA".

You do NOT have to have a PayPal account to use my PayPal Shopping Cart, as long as you have a Visa, MasterCard, Discover or American Express card.

Your financial information is securely stored on PayPal's secure servers.  I never see your credit card information.  PayPal simply notifies me of the order details.

How secure is PayPal?  Here's what they say themselves:

"Data Security and Encryption:  The security of your information, transactions, and money is the core of our business and our top priority at PayPal."

"PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher."

"Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers."

A final note:  I've been using PayPal for over 10 years and have found them to be thoroughly reliable.

SHIPPING INFORMATION

Free stock images are downloaded by you directly from the website (or from my Pinterest page).

Stock Image Collections on CD are shipped by Canada Post within 2 working days of receiving your order.  Canada Post delivery can take from 2-9 days to Canada and the US, and 4-6 weeks internationally.

Here you find information on ordering services and products from Dustwood Media. Payment, satisfaction guarantee and return policy are all included.

I primarily work with local clients from the Digby, Nova Scotia area, but I can work virtually with clients from anywhere in Canada!  Stock images and stock music are available to anyone world-wide.   All prices on this website are in Canadian dollars.