Ordering and Payment Information.
Here you find information on ordering services and stock images from Dustwood Media. Payment, satisfaction guarantee and return policy are all included.
I work with clients in the Annapolis Royal area of Nova Scotia (Digby to Bridgetown), and via the Internet anywhere in Canada. Stock images are available to anyone world-wide. All prices on this website in Canadian dollars.
Ordering And Paying For Services
INITIAL CONSULTATION: Before we begin working together we will discuss your needs in a free personal consultation (in person or via phone or email).
WORKSITE: I work from my home office, where I have the equipment and software I need.
INVOICING FOR SERVICES: I will send you an invoice (usually via email) monthly, or you can prepay for a block of time. Invoices are payable on receipt. Prepaid blocks are good for 1 year; I send a monthly report detailing how much of the block has been used and how much is left. I accept cheques, money orders, e-transfers, and PayPal payments.
NOTE: if payment is excessively late, I reserve the right to suspend all work until the outstanding payment has been remitted.
Free Stock Images:
Free stock images can be downloaded directly from the Stock Images pages. See the Licensing page for details on licensing images.
Stock Music on Pond5
Dustwood Media's Pond5 Portfolio: Pond5 is a worldwide marketplace for stock music and other media, providing a platform where professional audio and visual artists can sell their original works. In other words, I upload the stock music created by my late husband, R.J. "Dusty" Woods; Pond5 reviews the files and makes them available online for you to purchase for your personal or business projects.
Payment: when ordering my stock music from Pond5, payment is handled by Pond5, who later send me my percentage of the sales. You can pay per item, purchase a prepaid credit pack ($250, $500, $1,000, or $2,500 - each pack providing you with a bonus of from $25 to $500), or pick a membership (a music membership is $35 per month, 10 downloads per month.)
Refunds: if not satisfied, you can request a 100% refund from Pond5 within 24 hours of purchasing.
Licensing: All Pond5 purchases include their royalty-free license for personal or business projects with worldwide distribution, no time limit, and for an unlimited number of projects. Check their Content License Agreement for full details.
Satisfaction Guarantee
I want satisfied clients! If there is a problem, please contact me right away so we can work out a solution.
Returns Policy
FREE STOCK IMAGES: there are no returns on my free stock images (how do you "return" a digital file, anyway?) If you download something you don't like, just delete it - easy!
REDBUBBLE PRODUCTS: you can exchange or return an item that isn't satisfactory. You submit a request for exchange to Redbubble giving email address, order number, and new product size/style and Redbubble's Customer Success team will send you a confirmation email.
To submit a return request to Redbubble you need your email address and order number, and you need to fill out a form online. (Note: you will be requested to provide photos of the affected items). Get all the details on returns at Redbubble's Return and Exchange Policy,
Payment Information
For services, I accept cheques, money orders, e-transfers, and PayPal payments. (Actually, I also accept cash, but frankly it's better business practice to pay by cheque, money order, e-transfer or PayPal!). My Paypal payment address is jeriwoods (at) dustwood-media.com. E-transfers can be sent to jeriwoods (at) dustwood-media.com.
See Art/Photo Products on Redbubble and Stock Music On Pond5, above, for details on making payments from my Redbubble Store and my Pond5 Portfolio.
All prices on this site are in Canadian dollars. All prices are subject to change without notice.
When you use PayPal to pay for a product or service, the charges will be identified on your credit card as "DUSTWOOD" or "DUSTWOOD MEDIA".
You do NOT have to have a PayPal account to use my PayPal Shopping Cart!
Your financial information is securely stored on PayPal's secure servers. I never see your credit card information. PayPal simply notifies me of the order details.
How secure is PayPal? Here's what they say themselves:
"Data Security and Encryption: The security of your information, transactions, and money is the core of our business and our top priority at PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers."
A final note: I've been using PayPal for over 20 years and have found them to be thoroughly reliable.
Shipping Information
Free stock images are downloaded by you directly from the website.
Art/Photo products from my Redbubble Store are physically shipped from Redbubble's print-on-demand sites; Stock Music products from my Pond5 Portfolio are downloaded from Pond5.
I work with clients in the Annapolis Royal area of Nova Scotia (Digby to Bridgetown), and via the Internet anywhere in Canada. Stock images are available to anyone world-wide. All prices on this website in Canadian dollars.
Ordering And Paying For Services
WORKSITE: I work from my home office, where I have the equipment and software I need.
INVOICING FOR SERVICES: I will send you an invoice (usually via email) monthly, or you can prepay for a block of time. Invoices are payable on receipt. Prepaid blocks are good for 1 year; I send a monthly report detailing how much of the block has been used and how much is left. I accept cheques, money orders, e-transfers, and PayPal payments.
NOTE: if payment is excessively late, I reserve the right to suspend all work until the outstanding payment has been remitted.
Free Stock Images
:
Free stock images can be downloaded directly from the Stock Images pages. See the Licensing page for details on licensing images.Stock Music on Pond5
Payment: when ordering my stock music from Pond5, payment is handled by Pond5, who later send me my percentage of the sales. You can pay per item, purchase a prepaid credit pack ($250, $500, $1,000, or $2,500 - each pack providing you with a bonus of from $25 to $500), or pick a membership (a music membership is $35 per month, 10 downloads per month.)
Refunds: if not satisfied, you can request a 100% refund from Pond5 within 24 hours of purchasing.
Licensing: All Pond5 purchases include their royalty-free license for personal or business projects with worldwide distribution, no time limit, and for an unlimited number of projects. Check their Content License Agreement for full details.
Satisfaction Guarantee
I want satisfied clients! If there is a problem, please contact me right away so we can work out a solution.
Returns Policy
FREE STOCK IMAGES: there are no returns on my free stock images (how do you "return" a digital file, anyway?) If you download something you don't like, just delete it - easy!
REDBUBBLE PRODUCTS: you can exchange or return an item that isn't satisfactory. You submit a request for exchange to Redbubble giving email address, order number, and new product size/style and Redbubble's Customer Success team will send you a confirmation email.
To submit a return request to Redbubble you need your email address and order number, and you need to fill out a form online. (Note: you will be requested to provide photos of the affected items). Get all the details on returns at Redbubble's Return and Exchange Policy,
Payment Information
See Art/Photo Products on Redbubble and Stock Music On Pond5, above, for details on making payments from my Redbubble Store and my Pond5 Portfolio.
All prices on this site are in Canadian dollars. All prices are subject to change without notice.
Paying by PayPal
When you use PayPal to pay for a product or service, the charges will be identified on your credit card as "DUSTWOOD" or "DUSTWOOD MEDIA".
You do NOT have to have a PayPal account to use my PayPal Shopping Cart!
Your financial information is securely stored on PayPal's secure servers. I never see your credit card information. PayPal simply notifies me of the order details.
How secure is PayPal? Here's what they say themselves:
"Data Security and Encryption: The security of your information, transactions, and money is the core of our business and our top priority at PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). Before you even register or log in to our site, our server checks that you're using an approved browser - one that uses SSL 3.0 or higher. Once your information reaches us, it resides on a server that is heavily guarded both physically and electronically. Our servers sit behind an electronic firewall and are not directly connected to the Internet, so your private information is available only to authorized computers."
A final note: I've been using PayPal for over 20 years and have found them to be thoroughly reliable.
Shipping Information
Art/Photo products from my Redbubble Store are physically shipped from Redbubble's print-on-demand sites; Stock Music products from my Pond5 Portfolio are downloaded from Pond5.